Find out exactly what data is collected when you use Joyan9, why it's collected, and how it's kept secure — all clearly explained here.
Every piece of your data on Joyan9 is kept with the highest level of security
All your personal and financial data is transmitted via 256-bit SSL encryption, making it completely unreadable and inaccessible to any third party.
Your data is stored on secured servers protected by active firewalls and anti-intrusion systems. Unauthorized access is completely prevented.
Joyan9 never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.
You can manage cookies at any time through your browser settings. You have the right to disable non-essential tracking cookies.
We only collect the minimum data necessary to provide our services. No excessive or irrelevant information is ever requested.
You always have the right to view, correct, delete, or export your data. Submit a request at any time.
One thing upfront: Your privacy at Joyan9 genuinely matters to us. This document isn't a legal trap — it's written to give you a clear picture of how your data is handled.
Joyan9 (joyan9.net) is an online gaming and betting platform serving users in Bangladesh and beyond. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using Joyan9's website or app, or by creating an account, you are deemed to have accepted this Privacy Policy. We recommend reading the full document carefully before registering.
This Privacy Policy is part of our Terms & Conditionsshould be read together with this document. Both govern the relationship between you and Joyan9.
Joyan9 collects your information in several ways. Each is explained in detail below:
Information you provide directly during registration and account management:
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Full Name | Identity Verification & KYC | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Mobile Number | Account Verification & Contact | Yes |
| Email Address | Notification & Recovery | Yes |
| Residential Address | KYC Verification | Yes |
| National ID Number | Identity Verification | For Withdrawals |
| Payment Details (mobile banking number) | Financial Transactions | For deposits/withdrawals |
When you use Joyan9, certain technical information is collected automatically:
Cookies & Tracking: We use cookies, web beacons, and similar technologies. For full details, please refer to Section 5 of this document.
Joyan9 uses your data only for specific, legitimate purposes. It is never used for unrelated or unauthorized ends.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting us.
Joyan9 never sells your data. However, it may be shared with trusted parties in specific circumstances:
Strict Controls: Only the minimum necessary information is shared with third parties. Every partner is contractually bound to meet Joyan9's privacy standards.
Joyan9 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may prevent certain platform features from working properly.
Joyan9 follows industry-leading technology and practices to keep your data secure.
Please Note: 100% security on the internet cannot be guaranteed. Keep your password strong and never share it with anyone.
Joyan9 retains your data only for as long as necessary. It is not kept beyond that period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 5–7 Years | AML Regulations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Gaming Logs | 3 years | Dispute Resolution |
| Customer Support Records | 2 Years | Service Improvement |
| Marketing Information | Until opt-out | Consent-Based |
Once the specified retention period ends, data is securely deleted or anonymized.
As a Joyan9 user, you have the following rights over your personal data:
You may request to view the personal information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data where there is no legal obligation to retain it.
The right to receive your data in a portable format (CSV/JSON).
You may request that we stop using your data for specific purposes.
You may object to your data being used for marketing or profiling purposes.
Exercising Your Rights: To exercise any of the rights listed above, email us at support@joyan9.net. We will respond within 30 days.
Joyan9 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.
If we discover that a minor has registered an account on our platform, that account will be immediately closed and all collected data will be deleted.
If you're aware that a minor has created an account on Joyan9, please notify us at support@joyan9.net.
Joyan9's servers and data centers may be located in various countries. Your data may be transferred outside Bangladesh.
Whenever such a transfer takes place, we ensure that:
This Privacy Policy may be updated from time to time due to business changes, new regulations, or technical developments.
For significant changes:
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.
For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:
Response Time: We typically respond to privacy-related requests within 7 business days. Complex cases may take up to 30 days.
Your privacy is our highest priority at Joyan9. Join our secure and transparent platform today and enjoy the best gaming experience.